Welcome to HarbourFlow Plumbing Co. These Terms and Conditions govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before using our services. If you disagree with any part of these terms, you may not access our website or use our services.

Services

HarbourFlow Plumbing Co. provides professional plumbing services including but not limited to:

• Emergency plumbing repairs
• Bathroom and kitchen plumbing installations
• Pipe installation, replacement, and repair
• Drain cleaning and unclogging
• Water heater installation and repair
• General plumbing maintenance

All services are performed by licensed and insured plumbing professionals.

Service Requests and Appointments

When you request our services:

• We will provide an estimated timeframe for service
• All service appointments are subject to availability
• We may need to reschedule appointments due to emergencies or unforeseen circumstances
• We will make reasonable efforts to notify you of any changes to your appointment

Pricing and Payments

Estimates

All prices quoted are estimates and may be subject to change based on:

• The actual work required once our plumbers assess the situation
• Unexpected complications discovered during service
• Additional materials needed beyond initial estimates

We will provide a revised estimate if the actual cost differs significantly from the initial quote.

Payment Terms

• Payment is due upon completion of services unless otherwise arranged
• We accept cash, credit cards, and electronic bank transfers
• For larger projects, a deposit may be required before work begins
• Late payments may be subject to interest charges of 1.5% per month

Cancellation Policy

• Appointments may be cancelled without charge with at least 24 hours notice
• Cancellations with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the estimated service cost
• If our technician arrives at the scheduled time and is unable to access the property, a cancellation fee may apply
• Emergency service cancellations are subject to different terms - please contact us for details

Warranty and Guarantees

Workmanship Warranty

We provide a 90-day warranty on all labor performed. This warranty covers defects in workmanship and begins from the date of service completion.

Parts and Materials

All parts and materials installed come with the manufacturer's warranty. We will provide you with warranty information for any parts installed during our service.

Warranty Limitations

Our warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Damage resulting from improper maintenance
• Issues caused by third-party repairs or modifications
• Normal wear and tear
• Damage from external factors such as weather events or accidents

Liability

Professional Standards

HarbourFlow Plumbing Co. is fully insured and licensed. We maintain professional liability insurance to protect our clients and our business.

Limitation of Liability

Our liability for any claim related to our services is limited to the amount paid for those specific services. We are not liable for:

• Consequential or incidental damages
• Damage to property that was not reasonably foreseeable
• Issues arising from pre-existing conditions not disclosed to us

Client Responsibilities

Clients are responsible for:

• Providing accurate information about the plumbing issue
• Ensuring safe access to the property and work area
• Securing pets and removing obstacles that may impede our work
• Informing us of any known hazards or special considerations

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of HarbourFlow Plumbing Co. and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by HarbourFlow Plumbing Co.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that HarbourFlow Plumbing Co. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website and services after those revisions become effective, you agree to be bound by the revised terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: